Shipping policy

Where our products ship from

We do not keep our own stock. Every order is shipped directly to you from one of our partner suppliers. Depending on the product, it ships from China, Germany, the USA, the United Kingdom or the Netherlands.

Shipping cost

Shipping is free on all training equipment we can deliver to your address. Food supplements have a fixed shipping cost per order, shown on the product page and added at checkout before you pay:

  • Supplements to the United States: $7.99 per order
  • Supplements to the United Kingdom: $6.99 per order
  • Supplements to the Netherlands: $5.99 per order

Prices are shown in USD and may be converted to your local currency. You always see the exact total, including shipping, before you pay.

Which countries each product ships to

  • Products from China: ship to Norway, most EU countries, Türkiye, Singapore and New Zealand. Some of these products also ship to the United Kingdom, Germany, France, Spain, Italy, the USA, Canada and Australia.
  • Products from Germany: ship to addresses in Germany only.
  • Large equipment from the USA (racks, benches, treadmills, battle ropes and similar): ships to addresses in the United States only.
  • Food supplements: each supplement is sold only in the country it is labelled for – the United States, the United Kingdom or the Netherlands.

Not every product can be delivered to every country. Checkout will tell you before you pay if a product cannot be delivered to your address.

Delivery time

Orders are usually processed within a few business days after payment is confirmed. Products from China usually arrive about 10–20 business days after they ship. Products from Germany, the USA, the United Kingdom and the Netherlands usually arrive faster. These are estimates, not guarantees, and delivery can take longer. Orders with products from different suppliers arrive in separate packages.

Customs, VAT and import fees

If your order ships from outside your country, you may have to pay VAT, customs duties and a carrier handling fee on delivery, depending on local rules. These costs are not included in our prices or charged at checkout, and are paid by the customer.

Customers in Türkiye: Since 6 February 2026, Türkiye no longer has a duty-free limit for parcels ordered from abroad. Every order delivered to Türkiye goes through customs, and you should expect to pay customs duty, VAT and possibly a handling fee before you receive your package, whatever the order value. These charges can be a significant part of the product price. They are not included in our prices or charged at checkout. If you are unsure, please check the current rules with Turkish customs before ordering.

Tracking

When tracking is available, we email it to you. If your tracking has not updated for a long time, contact us at robinheggem@proton.me and we will look into it.