Refund policy

14-day right to cancel

You can cancel your purchase within 14 days from the day you receive your order, without giving a reason. If your order arrives in several packages, the 14 days start when you receive the last item. To cancel, contact us at robinheggem@proton.me or through our contact form with your order number and a clear statement that you wish to cancel. You may also use the standard cancellation form (angrerettskjema), but you do not have to. We will reply with return instructions.

Food supplements

For health and hygiene reasons, food supplements (protein powder, creatine and similar) can only be returned under the right to cancel if the seal is unbroken. This does not affect your rights if a product is faulty, damaged or wrong.

Returning the item

Send the item back no later than 14 days after you told us you want to cancel. Please contact us before sending anything, so we can give you the correct return address – items are not returned to our office in Oslo.

Condition of returned items

You may inspect the item as you would in a shop. Items should be returned complete and, where possible, in their original packaging. You may be responsible for any loss of value caused by handling beyond what is needed to inspect the product.

Return shipping

Unless the item is faulty or we sent the wrong product, you pay the cost of return shipping. Large and heavy items can be expensive to return, so please check sizes and specifications before ordering.

Refunds

We refund the full amount you paid, including the original standard shipping cost, no later than 14 days after we received your cancellation. We may wait with the refund until we have received the item or you have shown proof that it has been sent. The refund goes to your original payment method. Your bank may need a few extra days to process it.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible after you discover the problem, preferably with photos of the item and packaging. We will repair, replace or refund the item in line with your rights under consumer law, and we cover the return cost in these cases. Your right to complain about faults (reklamasjon) lasts up to 2 years from delivery, or 5 years for products meant to last considerably longer.

This policy does not limit your statutory rights as a consumer.