14-day right of withdrawal
You have the right to cancel your purchase within 14 days from the day you receive your order, without giving any reason.
To cancel, contact us through our contact form with your order number and a clear statement that you wish to cancel. We will reply with return instructions. Items sent back without first contacting us cannot be accepted.
Food supplements
For health and hygiene reasons, food supplements (protein powder, creatine and similar) can only be returned under the right of withdrawal if the seal is unbroken. This does not affect your rights if a product is faulty, damaged or wrong.
Condition of returned items
Items must be returned unused, complete and, where possible, in their original packaging. You may be responsible for any loss of value caused by handling beyond what is necessary to inspect the product.
Return shipping
Unless the item is faulty or we sent the wrong product, you are responsible for the cost of return shipping. Large and heavy items such as racks, benches and cardio machines can be expensive to return, so please check sizes and specifications before ordering.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or incorrect, contact us as soon as possible with photos of the item and packaging. We will send a replacement or issue a full refund, including shipping costs.
Refunds
Once your return is received and inspected, we will refund you within 14 days to your original payment method. Your bank may need a few extra days to process the refund.
This policy does not limit your statutory rights as a consumer.