Where do you ship?
It depends on the product. We don't keep stock ourselves – each product ships directly from a supplier. Products shipped from China go to Norway, most EU countries, Türkiye, New Zealand and Singapore, and some also ship to the United Kingdom. Products shipped from Germany go to Germany only, and large equipment shipped from the USA goes to the USA only. Food supplements are sold only in the country they are labelled for (the USA, the United Kingdom or the Netherlands). Each product page says where it ships. If a product shows as sold out or checkout does not offer shipping, we cannot deliver it to your country. Read our shipping information for details.
Does shipping cost anything?
Shipping is free on training equipment. Food supplements have a fixed shipping cost per order ($5.99–$7.99 depending on the country), shown on the product page and at checkout before you pay.
How long does delivery take?
Estimated delivery times: about 2–3 weeks from order to delivery for products shipped from China. For other products, the supplier usually ships within 1–5 business days, and delivery then takes about 3–7 business days within Germany, about 3–10 business days within the USA, and about 2–7 business days for food supplements. These are estimates, not guarantees, and can be longer during busy periods or customs checks. See our shipping information.
Do I have to pay customs or VAT?
If your order ships from outside your country, you may have to pay VAT, customs duties and a carrier handling fee when it arrives. These costs are not included in our prices. See our shipping information.
Will I get a tracking number?
When tracking is available for your shipment, we email you a tracking link so you can follow your package.
Which currency will I pay in?
Prices are shown in your local currency where available, and you pay in the currency shown at checkout.
Can I return my order?
Yes. You have 14 days from delivery to cancel your purchase. Food supplements can only be returned if the seal is unbroken. Read our returns and refunds page for details on how returns work.
What if my product arrives damaged?
Contact us as soon as possible with photos of the damage and the packaging, and we will sort it out with a replacement or refund.
Which payment methods do you accept?
We accept the major credit and debit cards and other payment methods shown at checkout. All payments are processed securely.
How do I contact you?
Use our contact form or email robinheggem@proton.me. We reply as soon as we can.